Serving Connecticut, Southern Massachusetts, and Westchester County, Hartford, Stamford, Norwalk, New Rochelle, Springfield, New Haven
To Whom It May Concern:
Unfortunately, we had a severe leak that brought down a large portion of my ceiling in the fall of 2013 and the cause was never determined. Last week, in the exact same spot history repeated itself. As I was walking through the living room, I heard water dripping. Needless to say this is very disappointing. The source of the leak appears, at least in part, to be the shower pan in the master bedroom.
The purpose of my letter is to acknowledge the professional way your team has been on both occasions. Oscar Ruano was here on both occasions. Oscar has been great to work with and was shocked to be back here last week. Also here last week were Veton Gojani and I believe a gentleman name Omar. I do not recall the men who were here three years ago but I was very impressed by their actions too.
It is very easy to write and document bad service when it occurs. In my judgement, it is just as important to say thank you. Keep up the great work.
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