Serving Connecticut, Southern Massachusetts, and Westchester County, Hartford, Stamford, Norwalk, New Rochelle, Springfield, New Haven
I would like to thank you and your team for the truly excellent service you provided. Professionally, I know a bit about customer service quality. I seldom write letters such as this, but I have rarely been so impressed by a contractor.
Beginning with your prompt response to our inquiry, you came out in person (during a freezing cold rain!) to inspect the considerable mess and damage caused to our home by ocean flooding of storm Sandy. The value of your experience was immediately clear as you addresss what was a particulary challenging problem of determining just how to access the extremely tight, dark and dirty crawl space under our house to clear debris and seaweed, hose down the joists and subfloor that had been flooded with seawater, and protect the structure with an antimicrobial treatment.
You deployed your crew within a day of my call, and they showed up on time and chipper, despite the difficult and upleasant task ahead for them. Given my wife's severe allergies, I was concerned about the quality of work they would do and was present for the entire process. They were very professional and worked hard as a team, completing the job well and ahead of schedule. I wouldn't be happier with the outcome.
Above and beyond was your willingness to work with me to enusre we could afford the project. I'll certainly be telling my neighbors about my experience.
our service area